General Terms and Conditions

Important language notice

This English version is provided for information. The contract language is German. In the event of discrepancies, the German version of the General Terms and Conditions takes precedence.

1. Seller and scope

Stefan Konert Handelsagentur
Proprietor: Stefan Konert
Beethovenstrasse 28
73207 Plochingen
Germany

Phone: +49 (0)7153 / 70 399 37
Email: info@pris-x.de
VAT ID: DE 272 161 552

These General Terms and Conditions apply to all orders placed through the PRIS-X online shop. They apply to consumers under Section 13 BGB and businesses under Section 14 BGB. Deviating terms of a business customer apply only if the seller expressly accepts them.

2. Contracting party and contract language

The purchase contract is concluded with Stefan Konert Handelsagentur. The contract language is German.

3. Offer and conclusion of contract

The presentation of products on the website and in the online shop is not a legally binding offer but an invitation to place an order.

By submitting an order, the customer makes a binding offer to purchase the selected goods. An automatically generated acknowledgement only confirms receipt of the order and does not constitute acceptance.

The contract is concluded only when the seller sends an express order confirmation in text form. The seller may reject an order, particularly where availability, international shipping costs or payment terms first require clarification.

4. Prices and shipping costs

Prices shown to consumers include statutory VAT. Net prices may additionally be displayed for business customers.

Within Germany, the flat shipping fee is EUR 3.80 net or EUR 4.52 including 19% VAT per order.

Worldwide shipping is available on request. Shipping outside Germany starts at EUR 10.00 net and is quoted individually depending on destination, weight and volume. The order is confirmed only after the individually quoted shipping costs have been accepted.

5. Payment

Payment is generally made by advance bank transfer. Payment details are supplied with the order confirmation.

For known businesses with a delivery address in Germany, the seller may permit payment on open invoice in individual cases. There is no entitlement to this payment method.

6. Delivery

Goods are normally made ready for dispatch within 3 to 5 working days after receipt of payment. For an agreed purchase on invoice, this period begins when the order confirmation is received. The usual transit time within Germany is an additional 1 to 3 working days.

International delivery times are stated in the individual shipping quote. Partial deliveries are permitted where reasonable for the customer and where they do not cause additional shipping costs.

7. Retention of title

The goods remain the seller's property until payment has been made in full.

For business customers, the goods additionally remain the seller's property until all claims arising from the ongoing business relationship have been settled in full.

8. Consumer right of withdrawal

Consumers have the statutory right of withdrawal. Details are set out in the separate cancellation policy. Consumers bear the direct return shipping costs.

9. Business orders

Business customers do not have a statutory right of withdrawal. Returns of non-defective goods from business orders require prior individual agreement. Statutory rights relating to defects remain unaffected.

If the business customer is a merchant, the inspection and notification obligations under Section 377 of the German Commercial Code (HGB) apply.

10. Rights relating to defects

Statutory rights relating to defects apply. Information concerning suitability, load capacity or application does not replace the customer's assessment of the specific operating conditions unless a particular characteristic has been expressly agreed.

11. Liability

The seller has unlimited liability for intent and gross negligence, injury to life, body or health, under the German Product Liability Act and within the scope of expressly assumed guarantees.

For a slightly negligent breach of essential contractual duties, liability is limited to the typical and foreseeable loss. Liability for other slight negligence is excluded to the extent permitted by law.

12. Consumer dispute resolution

The seller is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

13. Final provisions

German law applies to business customers, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a merchant, a legal entity under public law or a special fund under public law, the seller's registered place of business is the place of jurisdiction.

Version: 11 June 2026